Overview
At Hi Score Financial, we are confident in the quality and value of our services. We are committed to working with every client until their credit repair and financial objectives are achieved. This Refund Policy outlines the terms under which refunds may be issued.
Please read this policy carefully before enrolling in any of our services. By engaging Hi Score Financial, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy.
5-Day Refund Window
Important: 5-Day Cancellation Period
You may cancel your service agreement and receive a full refund within five (5) calendar days from the date you signed your service agreement. This cancellation must be submitted in writing via email to [email protected].
To request a refund within the 5-day window, you must provide:
- Your full name and the email address associated with your account
- The date you signed your service agreement
- A written statement requesting cancellation and refund
Refunds requested within the 5-day window will be processed within 7 to 10 business days and returned to the original payment method.
After the 5-Day Window
After the 5-day cancellation period has passed, all payments are non-refundable.
Hi Score Financial begins work on your case immediately upon enrollment. Within the first days of service, our team invests significant time and resources into reviewing your credit reports, developing a customized strategy, and initiating disputes on your behalf. Because of the nature of this work, refunds cannot be issued once the 5-day cancellation window has closed.
Our pricing model is designed to align our interests with yours. We are committed to staying with you until the work is complete, and we do not benefit from prolonging your case.
Payment Plans
For clients enrolled in a payment plan, the following terms apply:
- All scheduled payments are due on the agreed-upon dates regardless of the status of your case
- Missed or late payments may result in a temporary pause of services until the account is brought current
- Cancellation of a payment plan after the 5-day window does not entitle the client to a refund of payments already made
- If you are experiencing financial hardship, please contact us to discuss alternative arrangements
Additional Services
If new negative items appear on your credit report during the repair process, additional services may be required. These additional services will be discussed with you in advance and are subject to separate pricing. The same refund terms apply to any additional services purchased.
Tradeline services, LLC formation, aged LLC purchases, and other ancillary services are non-refundable once the service has been initiated or the product has been delivered.
Chargebacks
Filing a chargeback with your bank or credit card company instead of contacting Hi Score Financial directly to resolve a billing concern is a violation of your service agreement. If a chargeback is filed, Hi Score Financial reserves the right to immediately suspend all services, provide documentation to the financial institution disputing the chargeback, and pursue any available legal remedies.
Our Commitment
Hi Score Financial stands behind the quality of our work. Our payment structure was designed to remove conflicts of interest — we do not benefit from prolonging your case. Our goal is to deliver results as efficiently and effectively as possible.
If you have concerns about the progress of your case at any time, we encourage you to reach out to our team directly. We are committed to transparent communication and will work with you to address any issues.
Contact Us
For refund requests or questions about this policy, please contact us: